Returns and Refunds
Made-to-order items
Because each print is produced specifically for your order, we cannot accept returns or exchanges for change of mind, ordering the wrong month or size, or other ordering mistakes. Please double-check your selection before you order.
Damaged, defective or incorrect items
If your print arrives damaged, misprinted or is not the item you ordered, contact us within 30 days of delivery at hello@natalbloom.com. Include your order number and clear photos of the item and the packaging. We will reprint or refund your order.
How to start a claim
Email hello@natalbloom.com with your order number, the problem, and photos. We aim to reply within 1-2 business days.
Refunds
Approved refunds are returned to your original payment method. Your bank may take 5-10 business days to show the refund.
Cancellations and changes
Orders go into production quickly. We can only cancel or change an order before production starts, so please contact us as soon as possible.
Color differences
Colors may look slightly different on a screen than on printed paper. This is normal and is not considered a defect.
Contact
Natal Bloom, hello@natalbloom.com